Privacy Policy
PRIVACY
Neighbourhood Vet – Privacy Policy
(Owned by Award Veterinary Sciences Ltd)
Effective from 28 October 2025
1. Purpose of this policy
This Privacy Policy explains how we collect, use, and protect personal information provided to Neighbourhood Vet in the course of providing veterinary services.
2. Who we are
Neighbourhood Vet is operated by Award Veterinary Sciences Ltd, Unit 7, Jollyes Pet Superstore, Brockhurst Gate Retail Park, Gosport, PO12 4FA.
Email: gosport@neighbourhoodvet.co.uk
3. What information we collect
We collect personal information necessary to provide veterinary care and manage our client relationship, including:
– Name, address, and contact details
– Pet information and clinical history
– Payment details (for processing transactions)
– Insurance details (where applicable)
– Communications with us by phone, email, or in person
4. How we use your information
We use your data to:
– Provide veterinary services and maintain accurate clinical records
– Arrange appointments and reminders
– Process payments and insurance claims
– Communicate about your pet’s care and treatment
– Comply with legal, professional, and regulatory obligations
We do not sell or share your information for marketing purposes.
5. How we store and protect information
Information is stored securely in electronic and physical form, accessible only to authorised staff.
We take all reasonable measures to protect data against unauthorised access, alteration, disclosure, or loss.
6. How long we keep information
Client and clinical records are retained for a minimum of seven years after the last contact, or longer if required by law or professional guidance.
7. Sharing information
We may share relevant information with:
– Other veterinary professionals, laboratories, or referral centres (for clinical purposes)
– Insurance companies (for claims administration)
– Regulatory bodies (e.g., RCVS, VMD) where legally required
– Debt recovery agencies if payment obligations are not met
All third parties are required to handle data in accordance with UK data protection law.
8. Your rights
Under the UK General Data Protection Regulation (GDPR), you have the right to:
– Access the data we hold about you
– Request correction of inaccurate information
– Request deletion of data, subject to legal retention requirements
– Withdraw consent for optional communications
– Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
9. Contact
For data access requests or privacy enquiries, please contact:
The Data Controller
Award Veterinary Sciences Ltd
Unit 7, Jollyes Pet Superstore, Brockhurst Gate Retail Park, Gosport, PO12 4FA
Email: gosport@neighbourhoodvet.co.uk
